FAQs

How long will it take for my order to ship, and when will I receive it?
Orders are typically processed and shipped within 1-2 business days, with some shipping out the same day. Occasionally, unforeseen delays may extend this timeframe. On average, deliveries take 4-7 business days. If an extended shipping time is expected, it will be noted on the product page. At Power Tools Central, we are committed to providing the fastest processing and delivery times in the industry, alongside top-notch customer support.

Which payment methods do you accept?
We accept major Credit/Debit Cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay.

What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For complete details, please refer to our 30-Day Return Policy linked at the bottom of the page.

What is your cancellation policy?
You may cancel your order for a full refund before it ships. If you need to cancel, please contact us immediately at support@powertoolscentral.com. Once your order has shipped, it will fall under our 30-Day Return Policy.

What if my product arrives damaged?
Inspect your package upon delivery. If you notice any damage, even to the box, document it when signing for the shipment. If you’re unable to inspect the contents immediately but suspect damage, write “suspect damage” on the delivery receipt. Should your item arrive damaged, please send photos to support@powertoolscentral.com, and we will arrange for a replacement or compensation.

How do I place an order?
To place an order online, click "Add to Cart" on your desired product, then proceed to checkout. Enter your shipping and billing details and complete the process. Alternatively, you can place an order by calling us at 000-000-0000. Once your order is confirmed, we will begin processing it right away.

How will I know when my order ships?
After placing your order, you will receive a confirmation email with your order details. Once your item ships, you’ll receive another email with tracking information. If an item is unexpectedly out of stock, we’ll notify you within one business day via email or phone.

Will I receive an email confirmation for my order?
Yes, a confirmation email will be sent to the address you provide when placing your order. Be sure to enter your email address accurately to ensure you receive this confirmation. We recommend saving or printing the email for your records.

Do you charge sales tax?
Sales tax is only applied to orders shipped to North Carolina. This allows customers in other states to save significantly compared to ordering elsewhere.

Can I modify my order?
Yes, you can make changes to your order free of charge before it ships. Simply email us at support@powertoolscentral.com to request modifications. Any price differences will be credited to your card or invoiced for the remaining balance. For immediate assistance, email or call us at 000-000-0000.