Shipping Policy

Thank you for choosing Power Tools Central. We are dedicated to ensuring that your orders are delivered promptly and efficiently. Below, you’ll find the details of our shipping policies and processes:

Shipping Cost

  • Free Shipping to all destinations within the USA.

Order Cut-Off Time

  • Orders placed by 6:00 PM (Eastern Standard Time), Monday through Friday, will be processed promptly.

Order Processing Time

  • Orders are processed within 1-2 business days.

Order Transit Time

  • Delivery typically occurs within 4-7 business days.

Shipping Methods

  • Most orders are shipped using third-party freight carriers via 18-wheeler trucks.
  • For items requiring freight shipping, our team will contact you to arrange a curbside delivery appointment.
  • Please ensure your phone number is accurate at checkout to facilitate the scheduling process.

Order Confirmation and Tracking

  • After placing your order, you will receive a confirmation email confirming that your order has been received and your payment has been approved.
  • Once your order is dispatched (within 1-2 business days), you will receive a shipment notification, including a tracking number and link, to monitor the delivery status.

Address Changes

  • If you need to change the shipping address, contact us within 24 hours of placing your order.

Cancellations

  • Orders can be canceled any time before they are dispatched. If the order has already shipped, please refer to our refund policy.

Damages and Issues

  • Inspect your order upon delivery. If the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate and resolve the issue.
  • Return shipping will be provided for items that arrive damaged or incorrect.

Contact Information

We value your trust and are here to ensure your shipping experience meets our high standards. For any questions or assistance, feel free to contact our customer service team: